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| 《IT服务管理:概念、理解与实施》pdf | 2008-10-15 | ||
| 《翰纬IT服务台白皮书》pdf | 2008-10-15 | ||
| 翰纬ITSM专家系统白皮书,pdf | 2008-10-15 | ||
| BMC基于ITIL的管理软件remedy资料 | 2008-09-04 | ||
| ITIL v2.0--Service Support | 2008-09-03 | ||
| ITIL V2.0-Service Delivery | 2008-09-02 | ||
| ITIL在网络运维管理中的发展征途 | 2008-08-07 | ||
| IBM ITSM(IBM服务管理白皮书) | 2008-08-04 | ||
| 《ITIL+Version3白皮书》 | 2008-07-14 | ||
| ITIL认证试题5 | 2008-07-01 | ||
| ITIL认证试题4 | 2008-07-01 | ||
| ITIL认证试题3 | 2008-07-01 | ||
| ITIL认证试题2 | 2008-07-01 | ||
| ITIL认证试题1 | 2008-07-01 | ||
| IT服务管理常见问答 | 2008-07-01 | ||
| ITIL Foundations sample exam | 2008-06-24 | ||
| ITIL Service Support.part2 | 2008-06-18 | ||