| 欢迎词!- EXIN大中华区经理孙振鹏先生
|
9:00am -
9:10am
|
| 中国ITSM认证培训考试现状以及EXIN 中国业务 - EXI大中华区经理孙振鹏先生 |
9:10am -
9:40am
|
| Navigating
IT Service Management best practice with an international
perspective – David Clifford 大卫 克利福得先生FISM,
EXIN 专家组资深专家产品策略师 |
9:40am –
10:40am
|
| From ITIL and ITSM to ISO20000: itSMF 香港会长孙汉湃先生(北京站) |
10:40am
–11:10pm
|
|
茶歇
|
11:10am –
11:25pm
|
|
台湾宏基电子化资讯管理中心ISO/IEC20000实施经典案例分享 - Acer eDC ISO20000 内审员,EXIN审计师郭秋萍女士 |
11:25am –
11:50pm
|
| 西门子ISO/IEC20000实施经典案例分享 - 西门子中国(Siemens) IT解决方案和服务集团高级流程管理顾问刘铁男先生
|
11:50pm –
12:15pm
|
| IT
Effectiveness framework - a governance based framework for
effectively managing IT services –Mr. Wilson Feng
|
12:15pm –
12:40pm
|
| 午休 & 签名售书 12:40pm
- 13:40pm |
| EXIN授权讲师资格证书&EXIN金牌授权培训机构奖杯颁发仪式 - EXIN大中华区经理孙振鹏先生 & itSMF 香港分会会长孙汉湃先生
|
13:40pm –
14:00pm
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| 演讲题目(待定)Quint Wellington Redwood –Eddie Tsui先生/
Dominica Huang女士
|
14:00pm –
14:25pm
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| 演讲题目(待定)惠普中国有限公司-培训部授权讲师程治刚先生
|
14:25pm –
14:50pm
|
|
茶歇
|
14:50pm -
15:00pm
|
| 中国企业ISO20000认证的动力和挑战 - 趋势引领信息咨询有限公司副总经理 王二乐先生
|
15:00pm -
15:25pm
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| 演讲题目(待定)博思软件(BMC中国)有限公司 |
15:25pm -
15:50pm
|
| EXIN
ISO/IEC 20000 中文考试发布会 - EXIN
ISO/IEC20000资格认证体系详解 – EXIN 试题研发组主要成员
Nora
Joosten
女士
|
15:50pm
–16:15pm
|
| ISO/IEC
20000 Foundation – general guidance for course directors and course
authors – David Clifford 大卫 克利福德先生FISM, EXIN 专家组资深专家产品策略师
|
16:15pm -
16:45pm
|
| itSMF
Library - ISO/IEC 20000 手册抽签以及签名售书
|
16:45pm
–17:00pm
|